Individual Review
Each assistance request is reviewed personally. Product condition, product type, request details, and timing may be considered.
Customer Care
Customer Care
Returns and Exchanges
Return and exchange questions are reviewed individually. Final terms may depend on the product, request, and customer situation.
Clear Communication
Customers should contact LAZARO with request details so the team can explain the appropriate next step after review.
Careful Handling
Fine jewelry, watches, custom requests, and special pieces may require different guidance before any next step is confirmed.
Need Personal Guidance?